To help us improve our services, we welcome your compliments, complaints, or any other feedback.

Complaints management

For information about how we handle complaints, please read our:

• Complaints Management Policy (PDF, 507.81 KB)
• Complaints Management Procedure (PDF, 351.01 KB)

For specific information relating to public interest disclosures (including complaints involving suspected corrupt conduct), please read our:

• Public interest disclosure policy (PDF, 233.14 KB)
• Public interest disclosure procedure (PDF, 257.16 KB)
• Corrupt conduct prevention policy (PDF, 261.5 KB)
• Corrupt conduct prevention procedure (PDF, 216.33 KB)
• EPW Section 48A policy (PDF, 190.67 KB)

Finance

Contact Finance at OCFO@epw.qld.gov.au for:

• Travel policy and procedure
• Hospitality policy (including catering)
• Fringe benefits tax (FBT) manual
• Gifts and benefits policy and procedure
• Goods and services (GST) tax manual
• Insurance policy and procedures
• Consultants policy and procedures
• Corporate card policy
• Taxi and ride sharing services policy  and procedure

Human resources

Contact Human Resources at HRAssist@epw.qld.gov.au for:

• Attraction and retention incentives policy
• Corrupt conduct prevention policy
• Complaints management policy
• Contact with lobbyist policy
• Cultural leave policy
• Discipline policy
• Domestic and family violence policy
• Employee grievance policy
• Employment screening policy
• Equal employment opportunity policy
• Flexible work policy
• Fraud and corruption control policy
• Hours of work policy
• Performance excellence policy
• Preventing and responding to sexual harassment and/or other unlawful conduct policy
• Professional memberships policy
• Public interest disclosure policy
• Reasonable adjustment policy
• Recreation leave policy
• Salary overpayments policy
• Standard of conduct policy
• Study and research assistance policy
• Vehicle policy
• Work health safety and wellbeing policy
• Workplace behaviour policy
• Workplace rehabilitation policy.

ICT

Contact ICT at DECinformationmanagement@dec.qld.gov.au for:

• Access Management policy
• Data governance policy
• ICT procurement and contract management policy
• Information security management policy
• Intellectual property policy
• Recordkeeping policy
• Software licence management
• Use of ICT services, facilities and devices policy.

Legal services

Contact Legal Services at legalservices@epw.qld.gov.au for:

• Legal Services policy

Fleet management

Find out how QFleet is transitioning the Queensland Government’s fleet to electric vehicles in the QFleet Electric Vehicle Transition Strategy 2023–26 for the Queensland Government motor vehicle fleet (PDF, 4MB).

Information privacy

The Queensland Government collects and manages personal information held by government agencies in accordance with the Information Privacy Act 2009.

The primary intent of the legislation is to protect the personal information collected and used in the delivery of government services and the conduct of government business.

Disasters and business continuity

The department has established business continuity and disruption management activities to respond to unexpected disruptive and disaster events, should they occur.

For more information, email DECinformationManagement@dec.qld.gov.au.

Risk management

• Risk management policy

Open data

The Open Data Strategy refers to the department’s plan to deliver the Queensland Government’s Open Data Initiative.

Procurement

The government’s overarching policy for the procurement of goods and services is the Queensland Procurement Policy.

Energy

We develop policies and deliver projects to provide safe, secure, reliable, affordable, and sustainable energy resources to Queensland households and businesses.

For more information, email Energy.Planning@epw.qld.gov.au.

Hydrogen

The department’s Hydrogen division leads the development of strategic policy in relation to hydrogen growth, as a part of Queensland’s energy transformation. We also contribute to the national policy development around hydrogen.

For more information, email hydrogensecretariat@epw.qld.gov.au