Social media

We welcome feedback and ideas from our followers and join the conversation where possible.

We only monitor and respond to comments and messages during business hours.

We cannot reply to all messages we receive on our social networks. However, we do read comments and messages and forward information to the appropriate areas.

Remember, your comments on social media are public and searchable.

Direct messages on social media are not considered official correspondence.

Contact us by phone, email or in writing if you have a:

• formal request, comment or enquiry
• complaint against staff or services
• response to an item for public consultation.

We expect our social media community to treat each other—and our employees—with respect.

We will hide or remove comments that contain:

• vulgar or abusive language
• personal attacks of any kind
• offensive terms that target specific ethnic or racial groups,
• comments that do not remain on topic, are repetitive or are not productive.

Comments that are spam, promote services or products, or contain political content are also hidden or removed.

Illegal content or behaviour is not allowed on DEC’s social media channels. We will not allow links or posts to any copyright or pornographic material, or posts that engage in behaviours like harassment, impersonation, intimidation, or abuse.

We may report and block users posting inappropriate or offensive material at our discretion. We are not obliged to reinstate any individual it decides to block.

DEC does not guarantee or warrant that information posted by individuals on Facebook, LinkedIn and Instagram is correct and disclaims any liability for any loss or damage resulting from reliance on such information.

DEC uses social media in accordance with the following statements and policies:

• DEC privacy statement
• Facebook privacy policy
• LinkedIn privacy policy
• YouTube privacy policy

Transparency and accountability are important to us. DEC follows these guidelines and policy when a complaint is lodged:

• Compliments and complaints

Our social media sites may link to pages and/or sites which are not under the control of the Department of Energy and Climate or the State of Queensland. No representation or warranty is made by the department regarding the content of any such page or site. Merely because links are made to third party sites does not mean that the department promotes or endorses any of those sites. It is possible that adverse consequences, including viruses or loss of privacy, may result from use of third party sites.

The opinions and/or views expressed on these sites represent the thoughts of individual bloggers and online communities, and not necessarily those of the department or any of its officers, staff or employees. The opinions and/or views expressed on these sites do not necessarily reflect the views of the site they are posted on, other sites affiliated with the site, the staff involved in maintaining the site or any members of the site.

All links to other sites on our social media pages are provided only as a service to users. Such linkage does not constitute endorsement by the department of those sites, or of any information, product or service depicted on those sites. We are not responsible for the content of external sites.

You assume full responsibility and risk of loss resulting from your downloading and/or use of files, information, other communications, content or other material (including, but not limited to, software or malware) accessed through or obtained by means of social media sites.

We accept no responsibility for decisions or actions taken as a result of any data, information, statement or advice, expressed or implied, being contained within. We recommend that you exercise your own skill and care with respect to your use of information or material posted on social media and that you carefully evaluate the accuracy, currency, completeness and relevance of the material contained on social media or any linked website.

The department reserves the sole right to review, edit and/or delete any comments it deems are inappropriate.

By submitting content to any of the department’s social media sites, you understand and acknowledge that this information is available to the public and as such, is considered a public record.